With my schedule over the next two weeks, I've invited regular commenter Chris Grove to post here (since I haven't convinced him yet to start blogging - perhaps you all can help me).
I'll be posting his first entry, "Let The Customer Say What He REALLY Wants", tomorrow.
P.S. If anyone else is interested in guest posting, let me know - I'd love to have any regular reader post something! Just let me know - don't forget, I've got a wicked schedule this week and next, so it may take as much as 24 hours to reply.