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November 07, 2005


christopher grove

Interesting post Jon!
I agree with you 100% that bad design is very painful; the problem is that there are so many of them.
How about doors that have the pull bar on the push side? Yes it works, but it's annoying isn't it?
In France we have a lot of public buildings without ramps at the entrance: very handy for wheelchairs...
Or what about the vocal servers that 'welcome' you when you call a hotline (press 1 for this , press 2 for that...); why is it that they never seem to cover my problem in their categories? Or worse still, I once had a case where the category given matched up with my need, but when I got through to an operator I was told I should have chosen a different category and had to call them again.
I could go on, unfortunately.

Jon Strande


Ah, the push vs. pull doors - the author spends a bit of time on those! Yeah, those vocal servers, VERY frustrating. I recently called one looking for tickets to a concert (the site listed the event as being sold out, but often times there are tickets available on the day of the show) - it was one of those voice interfaces that allows you to speak and it interprets what you're looking for... how frustrating, it took 10 minutes before I gave up...

Yeah, those frustrations are never ending... unfortunately, as you point out.



I was just going to let you know that I found this place to make great business cards. You can design your own and it has thousands of templates. You can put whatever you want on them. They are very handy. If your interested.


Bad design is one thing, but bad design that attains wide market adoption is worse as more money is invested on a fundamentally bad design... more chicken wire and bubble gum to cover up the original chicken wire and bubble gum!


Inititally everything appears difficult.Easy it becomes when one uses it.He learn in the process too and develops.

Jim Dudley

Thanks for the review, Jon. I'm not sure about your comment "good design is invisible". With something like "push/pull doors" I would totally agree with that. But when you see exceptional design (in anything: a commercial, artwork, web design, etc), you shouldn't just "look" at it - you should "experience" it. When you experience really good design, I don't think it should be a sub-conscious activity - it should force you to think about it, and say "wow, that is a really great design; how can I incorporate that similar creativity into my life and my design work?" Being a graphic designer myself, I look at EVERYTHING for good design ideas. Not to say none of my work is unique; but all of the ideas in the world can only come from human experience, right? Something can't come from nothing.


Cool!.. Nice work...

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