One of my biggest email pet peeves is when companies send email from a "[email protected]" email address.
Sometimes they even repeat the warning near the top of the message: Please do not to reply to this email address.
However, there is alawys some email address somewhere in the body of the message where you can direct questions or comments.
Not only is this a pain for customers, it also hurts the company sending the message. When you click on the other email address, you open a new message and you lose all the contextually relevant information from the original message!!!
Why not just send the email from the address you include in the body of the message? It makes my life easier - since I don't have to copy my order/account number in my reply (which has the possibility of being wrong - I could copy everything but the first or last digit, I could type it wrong, etc). It also hurts the company that sends it, because they don't have the full chain of communication - potentially missing some pertinent information.
Perhaps this is just me griping (I don't see it as often as I used to), but I got one of these messages yesterday and it would have been nice to just hit reply and asked my question without have to retype any details (the iPhone - yeah, I got one - doesn't have copy and paste, so typing was the only option).
The normal way I deal with this is just to copy the email from the body of the message, hit forward, and paste the email address in to the TO line.
Again, this is just a waste of time. Also, on a mobile device this is harder to do. It took me several steps on my iPhone yerterday - click the email link (it was embedded in the source, they didn't have the address spelled out or I could have just typed it) which opened a new email to that address. Saved that as a contact. Closed the new email message. Went back to the original message. Hit forward. Entered the new contact and hit send (all that for an email address I might never use again).
Don't even get me started about the kind of message it sends when a company tells me Not to Reply... ;-)
I'm half-tempted to get myself a DoNotReply email address and start using that when companies send out emails with a donotreply@...
Thoughts??
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Posted by: Andy James | July 24, 2007 at 07:36 AM
I am dealing with this issue now as a sender.
The problem I am having is that I don't have the correct resources to set up filters to deal with the bounce messages. I suspect this is true in most cases where mail is sent from "Do Not Reply".
Posted by: Steve | July 27, 2007 at 07:28 PM